Making work frictionless, and impact more powerful.
I help small businesses and charities untangle messy processes, redesign the way they work, and save time for the things that really matter. Whether it's a clunky workflow, a team stuck in endless admin, or a project that needs a fresh perspective, I bring tools from service design and innovation to unlock clarity and flow.
My process
Discover
I uncover what’s really going on through research and workshops.
Map
I visualise workflows so everyone can see the pain points clearly.
Design
We co-create simple, human solutions that make work flow better.
Test
I pilot ideas on a small scale, refine, and keep what works.
Implement
I embed the changes so they last and teams feel confident.
From Frustration to Flow
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The Problem
If your team is…
- drowning in admin
- stuck in endless back-and-forth
- struggling with clunky systems
- wasting energy on the wrong things
…you're not alone. Most growing organisations hit this wall.
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The Solution
That's where I come in. I take what I learnt inside government — fixing complex, high-stakes systems — and turn it into practical tools SMEs and charities can actually use.
Through workshops, workflow redesign, and hands-on support, I help you work smarter, not harder.
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The Outcomes
After working with me, clients say they:
- Save hours each week by cutting admin and duplication
- Get clarity on priorities and next steps
- Feel less stressed because their systems finally support them
- Unlock growth with processes that scale instead of break
Services
I help small teams untangle messy processes, align around the same goals, and free up time for the work that really matters. Whether you need a quick fix or a bigger rethink, I've got packages to fit.
Workflow Health Check
£350 - £600
A light-touch review of how your team works today. I'll spot bottlenecks, wasted effort, and quick wins that make life easier straight away.
Best for: SMEs feeling the strain of growth or charities juggling too many tasks.
- 60-90' call with you and your team
- Map the pain points holding you back
- Clear, practical action plan you can use right away
Most clients find a fix that pays for itself within weeks.
Want to see where time and energy are leaking? Book a health check.
Team Workshop
£600 - £1,200
A facilitated session to align your team, spark ideas, and find solutions you wouldn't see alone.
- Tailored workshop around your challenge (growth, customer journey, or internal process).
- Format: Half or full day workshop (online or in person).
- Outcome: Clear priorities, Aligned communucation, clear decisions instead of endless debate.
- Leaves you with shared priorities and next steps
Saves weeks of back-and-forth and stalls.
Need your team pulling in the same direction? Let’s run a workshop.
Process Redesign Sprint £2,000 - £4,500
Rolling up sleeves and reshaping a specific workflow or service. Together, we'll redesign how it works and test better ways of doing things.
- Best for: Teams drowning in admin, growing SMEs, charities applying for grants or managing complex projects.
- Format: 2–4 weeks, tailored.
- Outcome: A streamlined process, ready to roll out.
- Map your processes end-to-end
- Co-design improvements with your team
- Test and refine to make sure it sticks
Less admin, smoother systems, happier people.
Drowning in admin or stuck in outdated systems? Let’s redesign it together.
Not sure what you need yet? No problem. Book a quick intro call and we'll figure it out together.
Ongoing Design Partner
Not ready for a big project but want support on tap? This gives you a service designer in your corner without the full-time cost.
- On-call workshops, advice, and design input
- Quick fixes when things get messy
- Strategic guidance to keep you moving forward
Like having your own in-house design partner, just lighter.
Why work with me?
I've spent years inside government fixing complex systems and helping teams work better. Now I take those lessons and translate them into tools SMEs and charities can actually use. I don't do jargon, 100-slide decks, or fluffy workshops. I do clarity, efficiency, and results you'll feel day-to-day.
About Me
From public services to grassroots change, I'm obsessed with fixing broken processes, making work less painful, and freeing up time for the stuff that actually matters. I sit somewhere between service design, innovation, and strategy, translating lessons from government projects into tools that SMEs and charities can actually use.
My jam? Untangling messy workflows, running workshops that spark 'aha' moments, and helping people spend less time on admin and more on impact. Off the clock, you'll find me on a squash court or in a yoga stretch (depending on how the week's gone).
Let's Chat
Ready to untangle your workflow and boost your team's impact? Let's jump into a call and explore if this is the right approach for you. No pressure, just a friendly conversation to see if I can help.
Book a Call
Schedule a quick, no-obligation chat to discuss your specific challenges and goals. We'll identify immediate opportunities for improvement.
Send an Email
Prefer to put it in writing? Drop me a message with your questions or a brief overview of your needs. I aim to respond within 24 hours.
Looking forward to hearing from you and helping your business thrive.
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