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Untangle Processes, Free Up Time, Achieve More
I help small teams untangle messy processes, align around the same goals, and free up time for the work that really matters. Whether you need a quick fix or a bigger rethink, I've got packages to fit your needs and budget.
Services That Solve Real Problems
Workflow Health Check
£350–£600
A quick, low-risk way to spot where time and money are leaking out of your business. This focused intervention delivers immediate value without disrupting your operations.
What's included:
  • Collaborative 2-3 hour workshop with you and your key team members
  • Systematic mapping of the pain points and bottlenecks holding you back
  • Detailed, practical action plan you can implement right away
  • Follow-up support call to help you tackle any implementation challenges
Most clients discover at least one efficiency fix that pays for this service within weeks. Perfect for small businesses feeling overwhelmed by administrative tasks or experiencing friction in their customer journey.
The Workflow Health Check is designed to give you quick wins that create immediate breathing room. We'll focus on identifying the highest-impact changes that require the least effort, giving you the best return on your investment in the shortest time possible.
Team Workshop
£600–£1,200
Get everyone on the same page, fast. When teams are misaligned, decisions stall, energy dissipates, and opportunities slip away. This focused workshop tackles one specific challenge and creates a breakthrough in collective understanding.
What's included:
Tailored facilitation
Custom-designed workshop around your specific challenge, whether it's growth planning, optimising your customer journey, or streamlining an internal process that's causing friction.
Decision acceleration
Structured activities that unlock clear decisions instead of endless debate. We'll cut through the noise and focus on what matters most to move forward.
Actionable outputs
You'll leave with shared priorities, clear next steps, and a documented plan that captures both the decisions and the reasoning behind them.
The Team Workshop typically saves weeks of back-and-forth emails, unproductive meetings, and false starts. It's particularly valuable when you're facing a complex decision or need to align different perspectives quickly.
Process Redesign Sprint
£2,000–£4,500
Time to go deeper. When sticking plasters won't solve the problem, we'll take apart your workflows and rebuild them to actually serve your business goals and the people who use them.
Comprehensive mapping
We'll document your processes end-to-end, identifying every touchpoint, handoff, tool, and decision point that affects outcomes. This reveals the hidden patterns causing inefficiency.
Collaborative redesign
Working directly with your team, we'll co-design improvements that respect how people actually work while eliminating unnecessary steps and introducing smarter workflows.
Implementation support
We'll test and refine the new approach to make sure it sticks, providing templates, checklists, and guidance that make adoption smooth and sustainable.
The result? Less administrative overhead, smoother systems, and happier people who can focus on what they're best at. Clients typically recapture 5-10 hours per week per team member after a successful Process Redesign Sprint—time that can be reinvested in growth, innovation, or simply reducing overtime.
This option is ideal for established businesses facing growing pains or teams that have accumulated layers of complexity as they've evolved.
Ongoing Design Partner
Not ready for a big project but want support on tap? This flexible arrangement gives you a service designer in your corner without the full-time cost or commitment.
Think of it as having your own in-house design partner, just lighter and more adaptable to your changing needs. I'll be there when you need me, and in the background when you don't.
What's included:
  • On-call workshops, advice, and design input when challenges arise
  • Quick fixes when processes get messy or teams get stuck
  • Strategic guidance to keep you moving forward with confidence
  • Regular check-ins to spot issues before they become problems
  • Priority access to my calendar when urgent needs arise
This arrangement works particularly well for organisations going through periods of change, scaling up operations, or implementing new systems where having an external perspective prevents you from inadvertently creating new problems while solving old ones.

Pricing is customised based on your anticipated needs and engagement frequency. Contact me for a personalised quote.
Why Work With Me?
"I don't do jargon, 100-slide decks, or fluffy workshops. I do clarity, efficiency, and results you'll feel day-to-day."
I've spent years inside government fixing complex systems and helping teams work better. Now I take those lessons and translate them into tools small and medium enterprises and charities can actually use.
Practical Experience
I've tackled systems serving millions of people and workflows involving dozens of teams. I bring this depth of experience to your challenges, adapting enterprise-grade methods to fit smaller organisations.
Human-Centred Approach
I understand that processes exist to serve people, not the other way around. Every solution I design considers both the people using it and those affected by it.
Tangible Results
My clients see concrete improvements: faster turnaround times, fewer errors, reduced stress, and more time for high-value work. I measure success by the positive change you experience.
Unlike traditional consultants who might parachute in with generic templates and theoretical approaches, I work alongside your team to create solutions that fit your unique context and culture. The result is sustainable change that continues delivering value long after our engagement ends.
My clients appreciate my straightforward communication, genuine curiosity about their work, and commitment to transferring skills rather than creating dependency.
Let's Talk About Your Needs
Not sure which service fits your situation? That's completely normal. Most business challenges don't come with neat labels, and the best approach often emerges through conversation.
Drop me a line and we can start with a quick, no-obligation chat about what you're facing. I'll ask questions to understand your context, share some initial thoughts, and help you determine the most valuable next step—whether that's working with me or exploring other options.
I promise straightforward advice without sales pressure. My goal is to make sure you find the right solution for your needs, even if that's not one of my services.
What happens after you reach out:
  1. We'll schedule a 30-minute discovery call
  1. I'll ask about your current challenges and goals
  1. If there's a fit, I'll suggest potential approaches
  1. You'll receive a follow-up email with a summary and options
  1. You decide if and how you'd like to proceed

"Working with Sarah transformed how we handle client onboarding. What used to take three weeks of back-and-forth now happens smoothly in five days. The investment paid for itself within two months."
— Jamie Winters, Managing Director, Brightside Digital
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